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Client Experience Coordinator

Company: VirtualVocations
Location: Fort Myers
Posted on: October 23, 2024

Job Description:

A company is looking for a Client Experience Coordinator to manage emergency and non-emergency service calls.



Key Responsibilities

Manage incoming calls, emails, and voicemails, determining priority and category for service requests
Process emergency management requests and escalate to appropriate leadership as needed
Provide accurate information to customers and perform necessary follow-up activities


Required Qualifications

High school diploma or equivalent; Bachelor's degree preferred
Ability to type 40 words per minute
Experience with Microsoft Office suite
Experience in a service-oriented field interacting with customers
Experience with a case management system preferred

Keywords: VirtualVocations, Sarasota , Client Experience Coordinator, Other , Fort Myers, Florida

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