Tier 2 Customer Support
Company: VirtualVocations
Location: Sarasota
Posted on: March 28, 2025
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Job Description:
A company is looking for a Tier 2 Customer Support agent.
Key Responsibilities
Manage a daily queue and conduct outbound calls to high-value
customers
Collaborate across departments to develop best practices and
generate SOPs
Identify areas for improvement and share knowledge with the
team
Required Qualifications
2-4 years of experience in a support or account management role
Experience in financial, transportation/3PL, fleet fuel card,
telematics/ELD, or factoring is a plus
Proven ability to prioritize tasks effectively
Experience with Zendesk is a plus
Bilingual in Spanish is a plus
Keywords: VirtualVocations, Sarasota , Tier 2 Customer Support, Other , Sarasota, Florida
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